The Olive Branch Privacy Statement


The Olive Branch Counselling Service is a confidential service. 

Personally Identifiable Information is gathered for the purpose of contacting The Olive Branch Clients. 

Some information is held as a non-identifiable records and used to provide statistics about the people who use our service. 

The information that is held at The Olive Branch is as follows: 

  • Name, address, contact phone numbers, email address 
  • Date of Birth is collected along with GP surgery in case of medical/health emergency  

The full set of this information is only held electronically and is kept securely. 

Counsellors, Supervisors, Clinical Staff and the Office Admin have access to this information when needed e.g. to contact the client. 

Demographic information such as age and employment status, is collected to be used to provide statistical information about the people who use the service. The specific records cannot be identified. The statistics may be used to help us find funds to help support the service that we offer. 

The Olive Branch will never sell client personal information to a third party organisation. 

Counsellors keep brief factual notes on the client sessions in order to maintain a professional and effective service. These notes are anonymous and do not contain names or any personal details. All clients using the service will be informed of this during their initial session. They have a right to access all notes which refer to them. 

All notes and records are kept securely online. 

Records are kept for 1 year after the completion of the counselling and are then deleted 

Records for clients who enquire and/or who have assessments, but who do not access counselling, are deleted after 3 months. 

All counsellors are members of a professional body. 

The Olive Branch is an organisational member of The British Association for Counselling and Psychotherapy and adheres to the BACP ethical framework for good practice. Copies of which can be found at 

The Olive Branch Counselling Service is registered with the Information Commissioners Office. 

The Olive Branch Counselling Service Ltd.